Terms and Conditions of Computer & Electronic Equipment Service Agreements
As per the agreed contract, and length of such contract with the client, GreenLime Consulting agrees to provide services related to the setup, maintenance, and usage training of the server(s), computer(s), Audio/Video hardware, and all other equipment in accordance with the conditions applying to the type of agreement, or project, with <CLIENT COMPANY>, (hereunder referred to as the “Client”).
Maintenance: Maintaining the computer for the purposes of this agreement means maintaining the hardware in normal working order. The agreement does not cover maintaining or repairing software. If a technician is called out under the terms of the agreement and the problem is found to be faulty software, the Client is liable for payment of the call-out fee and time spent on the job. GreenLime Consulting is not responsible in any way for any loss of data or productivity due to equipment failure. The mouse & keyboard are treated as consumable items and are not covered by this agreement.
At GreenLime Service: The Client is responsible for transporting their equipment to and from the business location for service. Also, GreenLime Consulting reserves the right to remove the equipment to its business location for repair if deemed necessary. If issue is not resolvable, there will be a one hour charge of either At GreenLime or On-Site visit fee. GreenLime Consulting does not provide or cover insurance for such equipment if at the GreenLime Consulting office in the event of fire, theft, loss or damage.
On-Site Service: GreenLime Consulting will provide the maintenance at the Client’s site as agreed by in the terms of the agreement. If the computer equipment is relocated to a new site by the Client, such Client shall inform GreenLime Consulting of the new location. If the location is outside the service area, GreenLime Consulting shall have the right to make a mileage surcharge for the call, or charge an additional premium to hire a subcontractor. If the issue is not resolvable, there will be a one hour charge of either At GreenLime or On-Site visit fee.
Liability: GreenLime Consulting is not liable for the unreliable service provided by or the poor workmanship of third party service providers. All hardware, including, but not limited to, servers, desktop computers, laptops, printers, scanners, mobile devices, external hard drives, and networking equipment is subject to the manufacture’s warranty. GreenLime Consulting is not responsible for the replacement of defective equipment.
Client Information: All user data on hard drives (internal or external), USB thumb drives, CDs or DVDs, or other storage media, whether personal or business related, is held in total confidentially. This includes any trade-marks, patents, and other information, including intellectual property and proprietary information, owned by the client. All passwords, account details, phone numbers, email addresses, or any other information regarding personal or business information not on any storage media, are also treated as confidential.
Misuse or Neglect: Damage to the equipment or any devices, due to misuse, theft, neglect, accident, tempest, fire, flood, earthquake, power surge, or other similar cause is in no circumstance covered by this agreement.
Availability of Components: GreenLime Consulting does not accept responsibility for any repair or delay in carrying out repairs caused by "difficult to source parts" but will always endeavour to respond promptly and effectively. All parts replaced are subject to manufacturer's warranty. Any and all estimates or quotes are subject to unexpected increases due product or hardware supplier price changes. Once GreenLime Consulting in good faith has ordered equipment, parts, software or services on behalf of the client, the client is responsible for full payment for such items, even if client should decide not to have any setup, upgrading, maintenance or work done. In this case, it will be considered a break of contract and GreenLime Consulting may consider legal steps should the client not be willing to pay for services or products agreed upon.
Unauthorized Service: GreenLime Consulting shall be entitled to cancel this agreement forthwith should any adjustment or service attention be carried out, except by a technician employed or approved by GreenLime Consulting.
Resulting Damage: GreenLime Consulting will attempt to respond promptly and effectively to calls for service. It will be under no liability for the loss or damage of any description (computer data included) resulting on GreenLime Consulting's negligence or failure to act promptly. GreenLime Consulting is not responsible for any lost data or information on any media type including, but not limited to, hard drives (internal or external), flash drives, and optical discs. All data is to be backed up by the client. GreenLime Consulting will endeavour to preserve data and information, if possible.
Serial numbers: GreenLime Consulting shall cease to be further bound if the serial number or other identification marks are removed.
Hours of Service: GreenLime Consulting will carry out service at the request of the Client and only during hours that are reasonably practical. GreenLime Consulting does not carry out service on weekends or Public Holidays, unless at an After-Hours rate.
Termination of Service Agreement: The agreement will terminate at 6 pm on the day noted on the agreement form. If the agreed agreement is being paid monthly by the Client and for some reason the payments stop, the agreement will terminate.
Modification or Transfer of Agreement: The terms and conditions of this agreement cannot be altered except by written agreement with GreenLime Consulting. Nor is the agreement transferable without the written consent of GreenLime Consulting.
Payment: All payments are to made in cash, cheque, money order, PayPal or Interac email transfer to GreenLime Consulting. All billing by GreenLime Consulting to the Client will be reasonable and all service(s) performed will be documented, describing work performed. All payments are to be made in full unless a specific payment plan is agreed on by GreenLime Consulting and the Client. All payments for companies/businesses are due seven (7) days after receipt date, and upon receipt of invoice for individuals. Payments past due will incur a late fee of 10% per calendar month. Any contested billing will be resolved between GreenLime Consulting and the Client in a reasonable manner. All applicable taxes are not included in estimates or quotes.
I, <CLIENT COMPANY>, hereby understand the service guarantee of GreenLime Consulting, and contractual obligations to and of GreenLime Consulting. I hereby agree to abide by the stated terms and any terms provided in additional schedules, if attached. (Please initial all pages.)