Terms and Conditions of Network Security & Content Filtering Service Agreement

GreenLime Consulting agrees to configure and/or maintain Network Security & Content Filtering in accordance with the conditions applying to the type of agreement with <CLIENT COMPANY/CLIENT NAME>, (hereunder referred to as the “Client”). Client Users are any users, wired or wireless, of the Client’s network and Internet connection.

Maintenance: Maintaining Network Security & Content Filtering for the purposes of this agreement means configuration of software, hardware or cloud-based content filtering and Network consultation (network & wireless security) for the Client and the Client's network and Internet connection. Any continued support is limited to basic troubleshooting and modification of content filtering rules. The agreement does not cover maintaining or repairing software. If a technician is called out under the terms of the agreement and the problem is found to be faulty software or hardware, the Client is liable for payment of the call-out fee and time spent on the job. GreenLime Consulting is not responsible in any way for any loss of data or productivity due to equipment failure.

Guarantee of Service: All content filtering (software, hardware or cloud-based) is subject to the manufacture/supplier/developer’s agreements. All reseller software is also subject to the developer’s license agreement. GreenLime Consulting is not responsible for Client or Client user changes to software, hardware or cloud-based content filtering or to any changes to networking equipment (including, but not limited to routers, wireless or otherwise, wireless access points, network cabling or networking switches). GreenLime Consulting is not responsible for Client or Client User changes to settings and/or hacking in any way, of any Network Security & Content Filtering work preformed by GreenLime Consulting. GreenLime Consulting is not responsible for any legal or copyright infringement performed by the Client or any Client Users. GreenLime Consulting is not responsible for the loss of Internet connection or network connectivity of the Client.

On-Site Service: GreenLime Consulting will provide the maintenance at the Client’s site as agreed by in the terms of the agreement. If the computer equipment is relocated to a new site by the Client, such Client shall inform GreenLime Consulting of the new location. If the location is outside the service area, GreenLime Consulting shall have the right to make a mileage surcharge for the call, or charge an additional premium to hire a subcontractor. If issue is not resolvable, there will be a one hour charge of either At GreenLime or On-Site visit fee.

Client Information: All user data on hard drives (internal or external), USB thumb drives, CDs or DVDs, or other storage media, whether personal or business related, is held in total confidentially. This includes any trade-marks, patents, and other information, including intellectual property and proprietary information, owned by the client. All passwords, account details, phone numbers, email addresses, or any other information regarding personal or business information not on any storage media, are also taken as confidential.

Misuse or Neglect: Damage to the equipment or any devices, due to misuse, theft, neglect, accident, tempest, fire, flood, earthquake, or other similar cause is in no circumstance covered by this agreement.

Availability of Components: GreenLime Consulting does not accept responsibility for any repair or any delay in carrying out repairs caused by "difficult to source parts" but will always endeavour to respond promptly and effectively. All parts replaced are subject to manufacturer's warranty.

Unauthorized Service: GreenLime Consulting shall be entitled to cancel this agreement forthwith should any adjustment or service attention be carried out, except by a technician employed or approved by GreenLime Consulting.

Resulting Damage: GreenLime Consulting will attempt to respond promptly and effectively to calls for service. It will be under no liability for the loss or damage of any description (computer data included) resulting on GreenLime Consulting's negligence or failure to act promptly. GreenLime Consulting is not responsible for any lost data or information on any media type including, but not limited to, hard drives (internal of external), flash drives, and optical discs. All data is to be backed up by the client. GreenLime Consulting will endeavour to preserve data and information, if possible.

Hours of Service: GreenLime Consulting will carry out service at the request of the Client and only during hours that are reasonably practical. GreenLime Consulting does not carry out service on weekends or Public Holidays, unless at an After-Hours rate.

Termination of Service Agreement: The agreement will terminate at 6 pm on the day noted on the agreement form. If the agreed agreement is being paid monthly by the Client and for some reason the payments stop, the agreement will terminate.

Modification or Transfer of Agreement: The terms and conditions of this agreement cannot be altered except by written agreement with GreenLime Consulting. Nor is the agreement transferable except with the written consent of GreenLime Consulting.

Payment: All payments are to made in cash, cheque, money order, PayPal or Interac email transfer to GreenLime Consulting. All billing by GreenLime Consulting to the Client will be reasonable and all service(s) performed will be documented, describing work performed. All payments are to be made in full unless a specific payment plan is agreed on by GreenLime Consulting and the Client. All payments for companies/businesses are due seven (7) days after receipt date, and upon receipt of invoice for individuals. A late charge will be applied to all payments past due. Any contested billing will be resolved between GreenLime Consulting and the Client in a reasonable manner. All applicable taxes are not included in quotes.